Technology

21 Nov, 19

Customer care, customer service and customer experience: do you know the difference?

Written by Riccardo Lorenzi and Natalia Kawana Entering the world of customers’ relationships From our personal professional experience and interest for customer relationship analysis, I would like to propose a reflection on the services which accompany the selling of a product. Often, when we talk about services and customers, we think of customer service and […]
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13 Nov, 19

Press Release Newired 19.3

Newired S.r.l., a leading Digital Adoption Solution in the market, today launches release 19.3 of its products. Release 19.3 contains the latest and most advanced version of Newired®  Journeys and Newired® Tips. Adding Newired’s unique overlay technology to web-based software and applications used at your company, be them developed in-house or third-party, can benefit employees […]
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31 Oct, 19

How to handle the 7 most common troubles in public and self-service portals

Written by Lucia Manetti There are countless documented benefits about how a portal can increase employee and business productivity and efficiency. Among the advantages coming from adopting a portal solution, we have an improved overall communication, collaboration, and knowledge management between providers/organisations and customers/citizens. Yet, many portals suffer from low user adoption. A portal created […]
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10 Oct, 19

ERP solutions don’t have to be hard! The SAP case.

Written by Natalia Kawana Enterprise Resource Planning – or “ERP” solutions are adopted worldwide and integrate many business applications in diverse areas such as HR management, finance, distribution, service and supply chain. They are very important for companies, especially large ones, to manage their assets, and often chosen because they allow companies to carry out […]
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