NEWIRED:
USER GUIDANCE
THAT WORKS!

Products

Newired Journeys: user guidance that works!

With Newired overlay guidance you can maximise the investment on your CRM improving onboarding and adoption.

Newired Journeys closes the gap between software and people for a smooth and quick digital adoption process.

With Newired, users no longer need to search for help while using softwares. The application automatically recommends personalized, contextual hints which make users confident and engaged.

The Newired digital adoption solution brings the concept of “Learn by doing” directly into your web applications.

In-App Onboarding content

Newired Overlay library offers a variety of in-app visual elements with the single focus to let your users succeed with the task they need to perform.

Callouts present clear directions in an easy and unforced way, Pop-up dialogs capture users’ attention and lead to action, Tooltip Hotspots reveal content when clicked on.

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Announcements & Tooltips

Do not force the users to search for help. Let it reveal automatically.

Product Tours

Introduce new tools, processes and application versions.

Step-by-Step Guides

Deliver goal-based assistance that matches a user’s role & skills
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Simple Creation & Robust Outcome

History proves that the digital adoption content must be created by non-technical people who focus on the users. With Newired Editor it takes a few minutes and zero coding skills to set up smart journeys for your application.

We also know that softwares evolve over time. Our Newired Editor lets
you produce the content that stays working when the new software
versions are released.

Minutes not Days

Create content with our graphical editor. Zero coding necessary.

For Any Application

Create content for any web application you use or you develop.

It keeps Working

Patented algorithms ensure the guidance keep pointing to the right places when things change

Cross-Application Guidance

At Newired, we understand that in our daily activity we have to operate with many different tools. That is why our technology and licensing model is designed to cover different scenarios that integrates many tool in a single process.

Nevertheless, the real world offers more than just single paths without crossroads. We support you to assign conditions and criteria to control what, how, and when is shown. Without any coding.

Users not Tools

Focus on user scenarios, not isolated tools.

Conditions and criteria

That respond to the users’ profile and choices

Support Toolchains

From features to licensing, we support integrated toolchains

Translate, Test & Approve before Publish

Many of our customers had concerns that Digital Adoption
Platforms opens security or data privacy holes. We can guarantee you it is not the case of Newired.

From the beginning, we design our solution to be flexible, support various deployment options, and configurable regarding what data
we collect.

Everything is Versioned

Control what and when goes live, rollback in case of need.

FDA / ISO - Standards

Approve & Sign the content when functional safety is a concern.

Translation Workflows

Industry-standard (XLIFF) content translation to make your content worldwide friendly

Actionable Insights and Analytics

Track users’ feedback and measure user satisfaction with data dashboards. Quickly spot bottlenecks and shortcomings and turn them into improved user interactions right away.

In addition to that, get answers, comments, suggestions, and much more with the built-in surveys and polls that you can create in a minute.

Find Issues

Understand what works but especially what needs improvement.

Confirm Solutions

Do not blind-trust the ideas - find confirmation that users are served better.

Collect Feedback

Automated analytics is one pillar, the real-user feedback is the second (or first)

Security & Privacy first

Many of our customers had concerns that Digital Adoption
Platforms opens security or data privacy holes. We can guarantee you it is not the case of Newired.

From the beginning, we design our solution to be flexible, support various deployment options, and configurable regarding what data
we collect.

On-Premise or In-Cloud

It is up to you if you want to host it in-house or in our dedicated cloud.

Read only mode

You can setup Newired so absolutely no data are sent to the server.

GDPR Compliant

When data are collected - these are strictly non-personal

What should you consider Choosing a Digital Adoption Platform/Solution (DAP/DAS)