CUSTOMER CARE Reduce the cost of customer care operations, by making users self reliable.

CUSTOMER CARE

Reduce the cost of customer care by making users self reliable

How about an application that enables companies to deliver perfect customer experience along all the departments?

Improve customer satisfaction

Deliver a simple user experience to improve customer satisfaction.

Reduce support requests

Operational costs reduced by empowering users’ to be self reliable.

This is what Newired is for. Newired is a powerful customer experience tool for softwares and applications, which is able to connect and align all support activities on the same page. Sometimes users are just willing to be accompanied along a process because they don’t feel confident in their own capabilities, even using remote control, external video sources and other ways to support him out of the application. Newired contextual guidance is able to provide support in any phase of the customer lifecycle.

Benefits

How Newired Helps Your Business.

IMPROVE USER SATISFACTION

Newired interactive guidance layer enhances users' acceptance by guiding them through any complex task and providing contextual help.

ACTIONABLE INSIGHTS

Track users' feedback and measure user satisfaction with data dashboards. Quickly spot bottlenecks and turn them into improved user interactions.

OPTIMIZE & BOOST PERFORMANCE

Whether your goal is to introduce new products or onboard new hires, we help you significantly reduce learning curves, speed up training and boost productivity.

POSITIVE IMPACT ON EXISTING APPLICATIONS

With Newired you can create contextual guidance to raise user proficiency in business digitalization, without having to change anything on your web-application structure
10 X
Bigger traffic to
knowledge base
- 38 %
Email interaction
for assistance
+ 20 %
User-interactions
within 6m
TARGET APP

REAL TIME CUSTOMER CARE GUIDANCE

The way you serve your customers and users really matters. You can be some steps ahead of your competition by providing your users a modern user experience. With newired you can guide employees and customers through your online support resources and solutions in real time, anticipating mistakes and helping people avoid them.
improve digital adoption

Learn how Newired can improve digital adoption

Watch the example of “VitalChek”, a public portal in the US to request vital records such as birth certificates, and how Newired guides the user through this portal.
Play Video

Try Newired on your own application to improve your Customer care