Case Studies


Success Story: SynerTrade

Written by Natalia Kawana Would you like to see how Newired can help companies address digital adoption and onboarding challenges? Would you like to have a concrete example of a project where Newired truly made a difference? Then you should read our Synertrade Success Story. This success story narrates how Synertrade, a key global player […]
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What if your technology is not so intuitive and your employees and customers do not know how to use it properly?

Written by Natalia Kawana and Vratislav Holub In today’s world, we have to deal with technology in every field and as an integral part of our lives. Technology has become one of the most critical aspects of our routine, and we constantly use it for our own benefit. On the macrolevel, it has a tremendous […]
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Customer care, customer service and customer experience: do you know the difference?

Written by Riccardo Lorenzi and Natalia Kawana Entering the world of customers’ relationships From our personal professional experience and interest for customer relationship analysis, I would like to propose a reflection on the services which accompany the selling of a product. Often, when we talk about services and customers, we think of customer service and […]
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How to handle the 7 most common troubles in public and self-service portals

Written by Lucia Manetti There are countless documented benefits about how a portal can increase employee and business productivity and efficiency. Among the advantages coming from adopting a portal solution, we have an improved overall communication, collaboration, and knowledge management between providers/organisations and customers/citizens. Yet, many portals suffer from low user adoption. A portal created […]
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ERP solutions don’t have to be hard! The SAP case.

Written by Natalia Kawana Enterprise Resource Planning – or “ERP” solutions are adopted worldwide and integrate many business applications in diverse areas such as HR management, finance, distribution, service and supply chain. They are very important for companies, especially large ones, to manage their assets, and often chosen because they allow companies to carry out […]
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CRM and Newired

Written by Natalia Kawana Nowadays, nearly every company selling products or services uses a Customer Relationship Management system, or CRM, to keep track of every business opportunity and contact details of their customers and prospects. There are so many interactions between a company and their prospects/ customers that managing all of them without a dedicated […]
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