lmanetti, Author at Newired

06 Dec, 19

Digital transformation, Newired Products, User Experience

Overlay Technology – What is this? A new Buzz?

Written by Frank Schroeder Before we see how Newired defines and uses overlays technology let’s understand What overlays are and how they get used. Overlay or Overlay(s) have different definitions and approaches in different fields. Networking & Overlays In networking, overlay means to use software and build layers of network abstraction which can be used […]

26 Nov, 19

Newired Products, Technology

The importance of segregating processes on a Digital Adoption Platform or Solution

Written by Andrea Folino How to segregate processes on a Digital Adoption Platform? Very often, companies believe that by adopting digital resources (e.g. software) alone, they will become more efficient and optimize all their processes. But as we have pointed out several times, inserting digital resources at a company is of little or no use […]

21 Nov, 19

Case Studies, Digital transformation, Technology, User Experience

Customer care, customer service and customer experience: do you know the difference?

Written by Riccardo Lorenzi and Natalia Kawana Entering the world of customers’ relationships From our personal professional experience and interest for customer relationship analysis, I would like to propose a reflection on the services which accompany the selling of a product. Often, when we talk about services and customers, we think of customer service and […]

15 Nov, 19

Newired Org, Newired Products

What’s inside Newired Release 19.3

Written by Jiri Walek and Gianluca Ippolito Newired 19.3 has been just released. It demonstrates our full commitment to drive your users out of the Digital Transformation storm. In the current release, we have focused on giving providing our customers with even more usability of our editor, while also releasing a few new things. In […]

13 Nov, 19

Newired Org, Newired Products, Technology

Press Release Newired 19.3

Newired S.r.l., a leading Digital Adoption Solution in the market, today launches release 19.3 of its products. Release 19.3 contains the latest and most advanced version of Newired® Journeys and Newired® Tips. Adding Newired’s unique overlay technology to web-based software and applications used at your company, be them developed in-house or third-party, can benefit employees […]

12 Nov, 19

no category

How can we make sure to provide a high quality product at Newired?

Written by Vratislav Holub QA in Newired The main goal of every software company is to provide the best product possible, with the highest quality. To do so, testing and quality assurance are essential. But what is the key to perform this task and how can we improve the process of creating an application which […]

08 Nov, 19

Digital transformation, Technology

The importance of contextualization for training and support

Written by Natalia Kawana We grew up hearing this: “context is very important”. Or “everything depends on the context”. Or even: “you can’t understand isolated sentences, but you need to analyse the context”. Our language teachers used to say this when we learned how to interpret texts. Many of us have been encouraged to take […]

31 Oct, 19

Case Studies, Digital transformation, Software Onboarding, Technology

How to handle the 7 most common troubles in public and self-service portals

Written by Lucia Manetti There are countless documented benefits about how a portal can increase employee and business productivity and efficiency. Among the advantages coming from adopting a portal solution, we have an improved overall communication, collaboration, and knowledge management between providers/organisations and customers/citizens. Yet, many portals suffer from low user adoption. A portal created […]

25 Oct, 19

Newired Products, OEM, Technology

Problem Management platforms and Newired: boost your support center and customer satisfaction!

Written by Andrea Folino, Natalia Kawana and Riccardo Lorenzi When we meet obstacles and hurdles along their way, one of the first things we are used to doing is asking for help. Help desks were conceived exactly for this reason: how can we provide support to people having difficulties using our product, our website? In […]

17 Oct, 19

ALM/PLM, Atlassian software, Newired Products, Technology

Newired and ALM Platforms: Siemens Polarion and Atlassian Jira within your reach!

Written by Andrea Folino ALM (Application Lifecycle Management) solutions are used by development teams to keep track and manage the development process of a software. In a context with many people working on a product, a lot of features and, consequently, a lot of tasks, it gets essential to store all of them somewhere that […]

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lmanetti

Overlay Technology – What is this? A new Buzz?

The importance of segregating processes on a Digital Adoption Platform or Solution

Customer care, customer service and customer experience: do you know the difference?

What’s inside Newired Release 19.3

Press Release Newired 19.3

How can we make sure to provide a high quality product at Newired?

The importance of contextualization for training and support

How to handle the 7 most common troubles in public and self-service portals

Problem Management platforms and Newired: boost your support center and customer satisfaction!

Newired and ALM Platforms: Siemens Polarion and Atlassian Jira within your reach!

Boost your software productivity

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Wrapping up 2023

Newsletter November 2023