Digital transformation

09 Dec, 19

What if your technology is not so intuitive and your employees and customers do not know how to use it properly?

Written by Natalia Kawana and Vratislav Holub In today’s world, we have to deal with technology in every field and as an integral part of our lives. Technology has become one of the most critical aspects of our routine, and we constantly use it for our own benefit. On the macrolevel, it has a tremendous […]
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21 Nov, 19

Customer care, customer service and customer experience: do you know the difference?

Written by Riccardo Lorenzi and Natalia Kawana Entering the world of customers’ relationships From our personal professional experience and interest for customer relationship analysis, I would like to propose a reflection on the services which accompany the selling of a product. Often, when we talk about services and customers, we think of customer service and […]
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31 Oct, 19

How to handle the 7 most common troubles in public and self-service portals

Written by Lucia Manetti There are countless documented benefits about how a portal can increase employee and business productivity and efficiency. Among the advantages coming from adopting a portal solution, we have an improved overall communication, collaboration, and knowledge management between providers/organisations and customers/citizens. Yet, many portals suffer from low user adoption. A portal created […]
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10 Oct, 19

ERP solutions don’t have to be hard! The SAP case.

Written by Natalia Kawana Enterprise Resource Planning – or “ERP” solutions are adopted worldwide and integrate many business applications in diverse areas such as HR management, finance, distribution, service and supply chain. They are very important for companies, especially large ones, to manage their assets, and often chosen because they allow companies to carry out […]
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17 Sep, 19

Problems with digital adoption tools and how to solve them

Written by Andrea Folino and Natalia Kawana Digital Adoption Solutions or Platforms (DAS or DAP) are a rather new category of software solutions. In a few words, they are tools to create a guidance overlay over virtually any web-based software. With DAS, HR trainers, business process owners and other professionals can translate manuals, trainings and […]
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