customer care

Customer care, customer service and customer experience: do you know the difference?

Written by Riccardo Lorenzi and Natalia Kawana Entering the world of customers’ relationships From our personal professional experience and interest for customer relationship analysis, I would like to propose a reflection on the services which accompany the selling of a product. Often, when we talk about services and customers, we think of customer service and […]
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Press Release Newired 19.3

Newired S.r.l., a leading Digital Adoption Solution in the market, today launches release 19.3 of its products. Release 19.3 contains the latest and most advanced version of Newired®  Journeys and Newired® Tips. Adding Newired’s unique overlay technology to web-based software and applications used at your company, be them developed in-house or third-party, can benefit employees […]
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