A new chapter begins with Release 26.2
With Newired 26.2, we’re introducing one of the biggest innovations in our platform’s evolution while continuing to strengthen enterprise integration capabilities. This release brings the first public availability of Virgil, our new AI-powered guidance engine, alongside an enhanced Salesforce integration designed to make personalized user enablement even easier.
Newired® Virgil – Human Knowledge, Amplified
Every organization has experts who know the fastest, safest, and most effective way to complete their daily tasks. Until now, that knowledge has largely remained in people’s heads.
Virgil changes that.
Virgil is a Machine Learning (ML) that learns directly from your organization’s expert users, transforming their operational knowledge into contextual guidance that helps every employee perform like your best ones, without relying on manual documentation or endless training.
Rather than simply documenting processes, Virgil continuously observes how experts work, identifies successful execution patterns, and helps less experienced users follow those same paths directly within their applications.
The result is a new way of preserving and scaling an organization’s operational knowledge, reducing variability, accelerating onboarding, increasing productivity, and helping every user perform with greater confidence.
This first release marks the beginning of Virgil’s Early Adopter Program, with many more capabilities planned in the coming months.
Enhanced Salesforce Integration
Organizations rely on Salesforce to support critical business processes, making a seamless user experience essential for productivity and adoption.
With Newired 26.2, Salesforce customers can now integrate Newired more naturally into their existing environment, making it easier to deliver in-app guidance exactly where users need it, without disrupting their daily workflow.
The enhanced integration also allows Newired to automatically recognize authenticated Salesforce users, enabling personalized guidance, audience segmentation, and more meaningful analytics from day one. Organizations can deliver tailored enablement experiences to different user groups while gaining deeper insights into product adoption and process execution.
By simplifying deployment and improving personalization, Newired helps Salesforce customers accelerate user adoption, reduce administrative effort, and maximize the value of both their Salesforce investment and their digital enablement strategy.