USER ENGAGEMENT AUTOMATION
User guidance that works!
Closing the gap between software and people for a smooth and quick digital adoption process.
With Newired Journeys, contextual and personalized user guidance, enterprise will benefit from an increased software adoption, an improved learning curve and engaged users’. The Newired Digital Adoption Solution brings the concept of “Learn by doing” directly into your web applications.
VISUALIZATION FOR EVERY NEEDNewired Overlay library offers a variety of in-app visual elements with the single focus to let your users succeed with the task they need to perform. Callouts present clear directions in an easy and unforced way, Pop-up dialogs capture users’ attention and lead to action, Tooltip Hotspots reveal content when clicked on.
Product ToursIntroduce new tools, processes, application versions...
Step-by-Step GuidesDeliver goal-based assistance that matches a user’s role & skills
Announcements & TooltipsDo not force the users to search for help. Let it reveal automatically.
AUTHORING MADE EASY AND ROBUST
Newired Journeys brings you a user-friendly authoring environment (Newired Editor) for non-technical people to design and create contextual user assistance with an intelligent overlay technology.
SIMPLE CREATION & ROBUST OUTCOMEHistory proves that the digital adoption content must be created by non-technical people who focus on the users’. With Newired Editor it takes a few minutes and zero coding skills to set up smart journeys for your application. We also know that softwares evolve over time. Our Newired Editor lets you produce the content that stays working when the new software versions are released.
Minutes not DaysCreate content with our graphical editor. Zero coding necessary.
For Any ApplicationCreate content for any web application you use or you develop.
It keeps WorkingPatented algorithms ensure the guidance keep pointing to the right places when things change.
The flexible deployment schema gives you many options on how to make Newired Overlay accessible within the end-user web browser.
CROSS-APPLICATION GUIDANCEAt Newired, we understand that in our daily activity we have to operate with many different tools. That is why our technology and licensing model is designed to cover different scenarios that integrates many tool in a single process. Nevertheless, the real world offers more than just single paths without crossroads. We support you to assign conditions and criteria to control what, how, and when is shown. Without any coding.
Users not ToolsFocus on user scenarios, not isolated tools.
Conditions and criteriaThat respond to the users’ profile and choices.
Support ToolchainsFrom features to licensing, we support integrated toolchains.
SIMPLE AND ROBUST PUBLISHING
In addition to that, simple yet robust publishing workflows enable you to review, test and optimize the content before it goes live to the end-users:
TRANSLATE, TEST & APPROVE BEFORE PUBLISHAs we all know, every time any content is produced, its quality should be checked & tested. As managers, we also need to ensure that a repetitive QA process is in place, ideally in a simple form. This is not different from Newired. We embed simple yet robust publishing workflows that enable you to review, test, and optimize the content before it goes live to the end-users.
Everything is VersionedControl what and when goes live, rollback in case of need.
FDA/ISO StandardsApprove & Sign the content when functional safety is a concern.
Translation WorkflowsIndustry-standard (XLIFF) content translation to make your content worldwide friendly.
ACTIONABLE INSIGHTSTrack users' feedback and measure user satisfaction with data dashboards. Quickly spot bottlenecks and shortcomings and turn them into improved user interactions right away. In addition to that, get answers, comments, suggestions… and much more with the built-in surveys and polls that you can also create in a minute. User engagement automation is easy with Newired Journeys.
ACTIONABLE INSIGHTS AND ANALYTICSTrack users' feedback and measure user satisfaction with data dashboards. Quickly spot bottlenecks and shortcomings and turn them into improved user interactions right away. In addition to that, get answers, comments, suggestions, and much more with the built-in surveys and polls that you can create in a minute.
Find IssuesUnderstand what works but especially what needs improvement.
Confirm SolutionsDo not blind-trust the ideas - find confirmation that users are served better.
Collect FeedbackAutomated analytics is one pillar, the real-user feedback is the second (or first).
SECURITY & PRIVACY FIRSTMany of our customers had concerns that Digital Adoption Platforms opens security or data privacy holes. We can guarantee you it is not the case of Newired. From the beginning, we design our solution to be flexible, support various deployment options, and configurable regarding what data we collect.
On-Premise or In-CloudIt is up to you if you want to host it in-house or in our dedicated cloud.
Read-only modeYou can setup Newired so absolutely no data are sent to the server.
GDPR CompliantWhen data are collected - these are strictly non-personal.
User Guidance and Onboarding that works
Newired Journeys bring benefits for every role:
- For end users - get work easily done with clear visual suggestions, pointing you to what you have to do directly on the screen.
- For digital transformation managers - make sure the return of investment into digital technology is not compromised by poor user adoption.
- For IT - replace the expensive interaction with support people by adopting self-service in-app guidance.
- For HR - stop losing people by forcing them to follow heavy processes they do not remember and end-less e-learning training. Keep them motivated with the tasks they have to perform.
- For SW Vendors - Cut your sales cycle by guiding your customers clearly through the initial evaluation of your application.
- For Process Owners - document the standard operating procedures in an actionable form, so your users will follow the process safely and reliably.
FOR END USERS
FOR DIGITAL TRANSFORMATION MANAGERS
FOR SW VENDORS
FOR PROCESS OWNERS
Get started with NewiredNewired is the right choice for companies in the digital era, from start-ups to large corporations..
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