USER ENGAGEMENT AUTOMATION

Newired Journeys

User guidance that works!

Closing the gap between software and people for a smooth and quick digital adoption process.


With Newired Journeys, contextual and personalized user guidance, enterprise will benefit from an increased software adoption, an improved learning curve and engaged users’.

The Newired Digital Adoption Solution brings the concept of “Learn by doing” directly into your web applications.

 

GET FREE DEMO


User engagement automation

NEWIRED JOURNEYS

User Guidance and Onboarding that works

Design, deploy and track in-app, step-by-step application and process guidance, perfect user engagement automation and make every digital transformation project a success.

GET FREE DEMO

Set up your digital strategy now, download the free ebook!

GET FREE EBOOK

 

VISUALIZATION FOR EVERY NEED

Newired Overlay library offers a variety of in-app visual elements with the single focus to let your users succeed with the task they need to perform.

Callouts present clear directions in an easy and unforced way, Pop-up dialogs capture users’ attention and lead to action, Tooltip Hotspots reveal content when clicked on.

  • Product Tours

    Introduce new tools, processes, application versions...
  • Step-by-Step Guides

    Deliver goal-based assistance that matches a user’s role & skills
  • Announcements & Tooltips

    Do not force the users to search for help. Let it reveal automatically.

AUTHORING MADE EASY AND ROBUST

Newired Journeys brings you a user-friendly authoring environment (Newired Editor) for non-technical people to design and create contextual user assistance with an intelligent overlay technology.

12

VERSATILE

It connects to any web application.
no code icon

NO CODE

It requires no coding skills.
2

POWERFUL

It is robust to support applications under development.

SIMPLE CREATION & ROBUST OUTCOME

History proves that the digital adoption content must be created by non-technical people who focus on the users’. With Newired Editor it takes a few minutes and zero coding skills to set up smart journeys for your application.

We also know that softwares evolve over time. Our Newired Editor lets you produce the content that stays working when the new software versions are released.

  • Minutes not Days

    Create content with our graphical editor. Zero coding necessary.
  • For Any Application

    Create content for any web application you use or you develop.
  • It keeps Working

    Patented algorithms ensure the guidance keep pointing to the right places when things change.

FLEXIBLE DEPLOYMENT

The flexible deployment schema gives you many options on how to make Newired Overlay accessible within the end-user web browser.

on-site icon

CODE SNIPPET

For on-premise applications, install a small code snippet and Newired Overlay appears on every application page, for all your users.
online-demo

BROWSER EXTENSION

For SaaS applications, the Newired Overlay is installed with Newired browser extensions.
bundle

BUNDLED

For SW Vendors, bundle the Newired Overlay with your product.

CROSS-APPLICATION GUIDANCE

At Newired, we understand that in our daily activity we have to operate with many different tools. That is why our technology and licensing model is designed to cover different scenarios that integrates many tool in a single process.

Nevertheless, the real world offers more than just single paths without crossroads. We support you to assign conditions and criteria to control what, how, and when is shown. Without any coding.

  • Users not Tools

    Focus on user scenarios, not isolated tools.
  • Conditions and criteria

    That respond to the users’ profile and choices.
  • Support Toolchains

    From features to licensing, we support integrated toolchains.

SIMPLE AND ROBUST PUBLISHING

In addition to that, simple yet robust publishing workflows enable you to review, test and optimize the content before it goes live to the end-users:

feedback icon

TRANSLATIONS

Including Translations - by using industry-standard XLIFF format for content translation.
11

VERSIONING

For being able to sign or return to a previous working version before the content goes live.
customization

SEGMENTATION

To have targeted guidance for various cohorts of people or roles in your organization and show them only what is relevant for their job.

TRANSLATE, TEST & APPROVE BEFORE PUBLISH

As we all know, every time any content is produced, its quality should be checked & tested. As managers, we also need to ensure that a repetitive QA process is in place, ideally in a simple form.

This is not different from Newired. We embed simple yet robust publishing workflows that enable you to review, test, and optimize the content before it goes live to the end-users.

  • Everything is Versioned

    Control what and when goes live, rollback in case of need.
  • FDA/ISO Standards

    Approve & Sign the content when functional safety is a concern.
  • Translation Workflows

    Industry-standard (XLIFF) content translation to make your content worldwide friendly.

ACTIONABLE INSIGHTS

Track users' feedback and measure user satisfaction with data dashboards. Quickly spot bottlenecks and shortcomings and turn them into improved user interactions right away.

In addition to that, get answers, comments, suggestions… and much more with the built-in surveys and polls that you can also create in a minute. User engagement automation is easy with Newired Journeys.

ACTIONABLE INSIGHTS AND ANALYTICS

Track users' feedback and measure user satisfaction with data dashboards. Quickly spot bottlenecks and shortcomings and turn them into improved user interactions right away.

In addition to that, get answers, comments, suggestions, and much more with the built-in surveys and polls that you can create in a minute.

  • Find Issues

    Understand what works but especially what needs improvement.
  • Confirm Solutions

    Do not blind-trust the ideas - find confirmation that users are served better.
  • Collect Feedback

    Automated analytics is one pillar, the real-user feedback is the second (or first).

SECURITY & PRIVACY FIRST

Many of our customers had concerns that Digital Adoption Platforms opens security or data privacy holes. We can guarantee you it is not the case of Newired.

From the beginning, we design our solution to be flexible, support various deployment options, and configurable regarding what data we collect.

  • On-Premise or In-Cloud

    It is up to you if you want to host it in-house or in our dedicated cloud.
  • Read-only mode

    You can setup Newired so absolutely no data are sent to the server.
  • GDPR Compliant

    When data are collected - these are strictly non-personal.

User Guidance and Onboarding that works

Design, deploy and track in-app, step-by-step application and process guidance, perfect user engagement automation and make every digital transformation project a success.

Newired Journeys bring benefits for every role:

  • For end users - get work easily done with clear visual suggestions, pointing you to what you have to do directly on the screen.
  • For digital transformation managers - make sure the return of investment into digital technology is not compromised by poor user adoption.
  • For IT - replace the expensive interaction with support people by adopting self-service in-app guidance.
  • For HR - stop losing people by forcing them to follow heavy processes they do not remember and end-less e-learning training. Keep them motivated with the tasks they have to perform.
  • For SW Vendors - Cut your sales cycle by guiding your customers clearly through the initial evaluation of your application.
  • For Process Owners - document the standard operating procedures in an actionable form, so your users will follow the process safely and reliably.

User guidance and Onboarding that works

Design, deploy and track in-app, step-by-step application and process guidance, perfect user engagement automation and make every digital transformation project a success. Newired Journeys bring benefits for every role:
FOR END USERS
Get work easily done with clear visual suggestions, pointing you to what you have to do directly on the screen. User engagement automation brings value to the users and to the company.
FOR DIGITAL TRANSFORMATION MANAGERS
Make sure the return of investment into digital technology is not compromised by poor user adoption.
FOR IT
Replace the expensive interaction with support people by adopting self-service in-app guidance.
FOR HR
Stop losing people by forcing them to follow heavy processes they do not remember and end-less e-learning training. Keep them motivated with the tasks they have to perform.
FOR SW VENDORS
Cut your sales cycle by guiding your customers clearly through the initial evaluation of your application.
FOR PROCESS OWNERS
Document the standard operating procedures in an actionable form, so your users will follow the process safely and reliably.

Get started with Newired

Newired is the right choice for companies in the digital era, from start-ups to large corporations..

DISCOVER NEWIRED IN ACTION

Fill in the form to experience how to create a Newired
intelligent guidance layer on top of your web applications.

Need further info e details? Please do not hesitate to
contact us for a quote, to schedule a demo or any other
information!

TRY IT NOW