Newired Customer Success Services


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Proof of concept (PoC)

Newired provides full set-up of the product (Newired Editor and Newired Portal) to evaluate it in the team on specific customer target application

Delivery: Online Sessions (min. 1h), max. 4 attendees
Services: 10h

Pricing: €990/$1.240



Content:

  • Install Newired license on Online Demo Server (private & secure) or on premise at customer
  • Kick of session, define goals, objectives and PoC activity plan (1h)
  • Target Application Profiling (1h)
  • Overview Training on Newired
  • Journey creation by Newired and/or customer to achieve goal of the PoC (6)
  • Review meetings status and achievement (2h)

Preparation:

  • Installation via Online Demo Server (ODS) or On-premise
  • What is the target application we want to deploy within the PoC
  • What guidelines, Journeys should Newired/and or the customer wants to create – authoring team
  • Who is leading the PoC on the customer site?

Newired Rollout

The roll-out package is a complete set of tasks & services which guarantee a successful take-off and ‘go-productive’ with Newired user-guidance for customer web-applications and websites.

Delivery: Online Sessions (min. 1h), max. 6 attendees
Services: 40h

Pricing: €4.590/$5.740



Content:

  • Assistance with the definition of the project plan, set milestones and action items for the ‘go-live’
  • Installing the Newired server on a cloud, tailored for your needs or helping customers IT-staff installing the server on-premise and setting the configurations
  • Target Application Profiling: We’ll analyze your target application and work how to set up Newired’s authoring environment for this application
  • Configure Newired algorithms for the new application
  • Journeys & Tips creation and design support i.e., hands-on training and help how to build the perfect user guidance
  • Newired Theme adjustments: we will fit the design of the Journeys & Tips to your target application and corporate design colors and fonts
  • Definition, guidance and configuration of test procedures for Newired Journeys before they go productive and live.
  • Final deployment strategy of Newired overlays and guidance - how to connect Newired guidance to your target application including processing of Security and Privacy requirements
  • Regular review sessions incl. final assessment of goals and achievements

Application Profiling

Review target application and work out guidelines how the set-up Journeys and tips to provide better usability and user satisfaction.

Delivery: Online Sessions (min. 1h), max. 4 attendees
Services: 8h

Pricing: €960/$1.200



Content:

  • Review target application
  • Review existing processes
  • Set-up guidelines for Journey creation incl. examples

Journey Creation Support

Create, and/or review and optimize existing Journeys/Tips for better productivity and quality.

Delivery: Online Sessions (min. 1h), max. 4 attendees
Services: 8h

Pricing: €960/$1.200



Content:

  • Create guidelines, Journeys based on customer requirements
  • Review existing Journeys, Tips
  • Taylor, optimize and extend existing Journeys for better workflow and customer satisfaction

Custom Style for Overlay and Guidance

Adopt customer corporate design and style compliance to Newired guidelines and Journeys.

Delivery: Online Sessions (min. 1h), max. 4 attendees
Services: 8h

Pricing: €960/$1.200



Content:

  • Overview and training on Newired “Themes” capabilities
  • Modify, adopt existing Newired Journeys based on customer design and style guidance
  • Provide customized style templates

New Release Package

This package for our “on-premise” customers provides update services for all 4 releases Newired delivers with in 12-16 month.

Delivery: Online Sessions (min. 1h), max. 4 attendees
Services: 8h

Pricing: €960/$1.200



Content:

  • Installation and customization of new release
  • Training and Best Practice of new functionality and use cases
  • Adoption of existing guidelines and Journey to the new release

Joaquin Del Palacio Rodriguez

M10M


In the case of Newired, we have undoubtedly found the best solution to add value to our clients in the process of improving the user's experience. They have an innovative, practical, user-friendly and technologically proven solution in several sectors.

Contact our Customer Service

Do you have any questions? Would you like to learn more about our customer success services? Would you like to request services?
Schedule a 15-minute call with our Customer Success manager.
Simply pick a slot on the calendar and be ready to rock!
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