Newired Customer Success Services


Contact customer service

Proof of concept (PoC)

Gain confidence that Newired is the right solution to boost the adoption and usage of your target application(s).
Make sure Newired is a good match for your needs.

Duration: approx 4 weeks
Delivery: Online Sessions

Pricing: $1.190/€990



Includes:

  • Installation of Newired on-premise or on a cloud, tailored for your needs.
  • Introduction to Newired: we’ll talk about what you would like to achieve with the PoC, discuss and agree on how we can accomplish your objectives.
  • Target Application Profiling: we’ll analyze your target application and work out a cookbook on how to set up Newired’s authoring environment for this application
  • PoC kick-off: we’ll identify PoC scope, schedule PoC activities and make sure our PoC plan covers your most important objectives.
  • Newired Training (max 4 people): we’ll enable your users to create effective guides using both Journeys and Tips.
  • Regular review sessions: we’ll schedule a weekly review session to address your questions and help you build the best possible guidance to cover your scenarios.
  • Final review Session: we’ll discuss the achievements and agree on next steps.

Newired Post-PoC Rollout

After the PoC, once you get the confidence that Newired is the right tool for you, we will, together with you, define and execute a rollout plan to deploy Newired guidance to your end users.

Duration: approx 8 weeks
Delivery: Online Sessions

Pricing: $3.990/€3.290



In this plan, we will:

  • Define a deadline: includes action items for both parties for the go-live.
  • Create journeys and design support i.e. hands on help with your particular challenges to build the perfect journeys.
  • Define, guide and configure the procedures to test the Newired Journeys at your company i.e. how you should test the Newired guidance before it goes live.
  • Present options and agree on the final deployment strategy of Newired Overlay i.e. how you will connect Newired guidance to your target application.Including processing of Security and Privacy requirements.
  • Adjust the Newired Theme (design style) to fit your target application colors and fonts.
  • Do regular review sessions: we’ll schedule a weekly review session to address your questions and help you build the best possible guidance to cover your scenarios.
  • Set up final review Session: we’ll discuss the achievements and agree on next steps.

Newired Rollout

Plan and execute the full rollout of Newired Guidance directly on your application, from the server set up to the actual go-live of the guidance.

Duration: 8 weeks
Delivery: Online Sessions

Pricing: $5.490/€4.590



In this plan, we will cover:

  • Deadline definition: define a deadline and action items for both parties for the go-live.
  • Installation of Newired on-premise or on a cloud, tailored for your needs.
  • Target Application Profiling: We’ll analyze your target application and work out a cookbook on how to set up Newired’s authoring environment for this application.
  • Newired Training: we’ll enable your users to create effective guides using both Journeys and Tips. (max 4 attendees)
  • Journey creation and design support i.e. hands on help with your particular challenges to build the perfect Journeys.
  • Definition, guidance and configuration of the procedures to test the Newired Journeys at your company, i.e. how you should test the Newired guidance before it goes live.
  • Options presentations and agreement on the final deployment strategy of Newired Overlay, i.e. how you will connect Newired guidance to your target application.Including processing of Security and Privacy requirements.
  • Newired Theme adjustments: we will design style to fit your target application colors and fonts.
  • Regular review sessions: we’ll schedule a weekly review session to address your questions and help you build the best possible guidance to cover your scenarios.
  • Final review Session: we’ll discuss the achievements and agree on next steps.

Application Profiling

You would like to add Newired guidance to other applications used at your company.

Duration: 4h
Delivery: Newired team must have direct access to the target application, so that we can check how the system behaves with the product hands-on.

Pricing: $580/€480



Our experts will:

  • Analyze your new target application.
  • Configure Newired algorithms for the new application.
  • Work out a cookbook on how to create guidance for this new application.

Newired Training

A comprehensive training of the full Newired solution. After the training, the attendees will be able to create effective guides using both Journeys and Tips over any web application.
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Duration: 6-8hs
Delivery: Online Sessions (min. 2h), max. 4 attendees. All attendees must have Newired Editor installed on their own computers prior to the training.

Pricing: $1.190/€990



Includes:

  • How to create Journeys
  • How to create Tips
  • How to navigate through the different items of the target application
  • How to manage and publish Journeys
  • How to improve the selection of elements and handle exceptions
  • How to manage the segmentation of the content
  • How to define automatic Journeys
  • How to create dynamic Journeys
  • Understanding of the Reporting system
  • How to localize content
  • How to create feedback forms and surveys for end users

Newired Consulting Services

buyjourneys

Buy Journeys

You don’t have time to create Journeys? Let our experts do it for you.
Minimum package: 5 Journeys

Pricing: $145/€120 per hour
demo2

Journey Translation

You have Journeys and want them to be available in different languages:
let us do the job.

Pricing: $145/€120 per hour

Joaquin Del Palacio Rodriguez

M10M


In the case of Newired, we have undoubtedly found the best solution to add value to our clients in the process of improving the user's experience. They have an innovative, practical, user-friendly and technologically proven solution in several sectors.

Contact our Customer Service

Do you have any questions? Would you like to learn more about our services? Would you like to request services?
Schedule a 15-minute call with our Customer Success manager.
Simply pick a slot on the calendar and be ready to rock!
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