Engaged employees are highly committed to their work, their team, and their organization. They care about serving the needs of customers and users. They work in harmony together to solve challenging problems. They feel invested in their company’s success. In contrast, employees who are not engaged behave as though they’re just doing time. They make the minimum effort necessary to keep their job. In many cases, employees feel disengaged because they’re receiving little or no support from their management. Employees who are actively disengaged are actually hostile toward their employer and their behavior at work is often disruptive.
A highly engaged workforce is critical to business success. High levels of employee engagement correlate to critical positive business outcomes such as high earnings per share. Only with an engaged workforce can you achieve the levels of excellence that will differentiate your enterprise.
_Pabini Gabriel-Petit, Founder, Publisher, and Editor in Chief of UXmatters